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  • We purchased a tower suite, the second nicest room the luxor offers for 1 night, when we got to the room it was warm, tried to turn on the A.C. and nothing happened. After calling the front desk they told me they'd send a technician up to take a look, it took nearly 45 minutes for him to shoe up, and he messed with the rooms 2 thermostats for about 30 minutes before informing me it was broken. At this point I was a little upset, as this was an expensive room so I went to speak with the front desk in person. They told me they could switch my room, and gave me an additional night stay for free. They then informed me they had upgraded me to their top tier executive suite for both nights as well, and were waiving my resort fees. For the inconvenience I was refunded 60$ off my bill, and given an additional nights stay. You don't find this level of customer service anymore, I will continue to stay at the luxor whenever in Las Vegas! Could not have been happier with our new room, and the level of service we received!
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