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  • I was in town for major industry trade show, and some colleagues wanted steak. Since we were staying at the Palazzo, we just dropped by around 8pm and they were able to seat us. However, the only reason we were able to get a seat is that the outside patio was open. While they had a few heaters amongst the tables, ours did not have one. So we were quite cold throughout the dinner. First off, let me say that the food is very good. I don't think there was a single complaint or issue with the food. I had the bone-in rib eye, and it was superb. My colleagues also enjoyed their entrees. That said, here was the bad during my dining experience. First, we asked for a wine menu, which our waiter completely forgot when he came back to take our order. So after ordering a 2005 cab from Napa, we received a 2006. Unfortunately, my colleague didn't notice this, and he was the one who had selected it and approved the bottle. Second, after we were served our entrees, we asked for steak knives. They could only scrounge up 2! How can a steakhouse run out of steak knives? I don't know, but they did. Finally, I would have expected them to move the heaters around as they become available from tables being vacated, especially given how it was cold that night. It wasn't until I mentioned it to one of the waiters that they made any effort to move them around. So, while a restaurant may have great food, the overall experience can be ruined by a lack of quality service from the staff. So I give them only 3 stars out of 5.
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