So disappointed with the service I received here today. I had scheduled an appointment to replace my car tires on my Tesla Model S. When I picked up my car, I was informed that there were grease spots on my tire rims. After I paid my bill, I went out and inspected my tire rims. Where there were a few minor smudges of grease, I was surprised to find that my the rims on my front left side and left rear side of the car were scratched. I had just hand washed my car, so I know that the rim damage was not present when I dropped the car off.
I was told that Firestone would start the claim process, but that doesn't mitigate the damage done to my tire rims.
Buyers Beware: Please take pictures of your tire rims prior to having any tire work done on your car.
I hope that Firestone makes this right.......