I have been in my new home and with Cox Cable for exactly three days. For three days, I have contacted Cox due to various issues with my cable box. Also, they sent a technician to give me a different box. That was this afternoon, but that box also stopped working. I have spent more time on hold listening to their hold music than I have watching television. (My next battle will be to not pay for listening to their hold music). Their online chat support was also less than helpful and suggested I take time off of work to wait for another technician. I quit using Cox for my internet at my last residence because of poor service and now I am experiencing the same level of non-service with their cable. Be smart, save your money and watch your favorite tv shows on the internet. Just don't use Cox for your internet service!!!