One-star review is unfair I think. Working in customer service myself I know that a lot of the time when we have upcoming appointments we have to turn away walk-ins because we know we'll have a booked appointment coming before the walk-in is done.
I had never been to this salon before, came trekking down in heavy snow etc as a walk-in. The owner was alone in the shop because she had expected a slow day; I was the first customer apparently. Hadn't had a manicure in almost a year. This place does shellac for $28 which is a pretty good price. They have a gallery of past work on their Facebook page and so I pointed to one as an example. For a bit of extra work (marbling and a dash of glitter) it cost an extra $5 and you can immediately see why -- it was very meticulous work that the manicurist did.
Owner is friendly, conversational etc during manicures. It's a nice quiet environment and clean.
Not much else to say. I had a good experience.