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  • Horrible service. If you are out of warranty don't go to this dealership. My Mazda is out of warranty and it was originally misdiagnosed by the service manager. I guess because Horne recently took over this dealership, they are not as experienced with Mazda cars as other dealerships. I left Horne Mazda and went to Berge Mazda for service. The service manager at Berge was polite, the issue with my car was accurately diagnosed, and I was given an estimate for the repair that was one third less than the quote provided by Horne Mazda (approx $150 less). Getting my car repaired at Horne was a stressful experience and I found the dealership's customer service to be woefully inadequate. They wanted to charge me an excessively high price for diagnostic tests (each diagnostic test was a separate charge) and repairs. (Note: It reminds me why I quit getting routine repairs done at dealerships. However, when I owned a Toyota the service was so good and reasonably priced - I started using the dealership for maintenance and repairs.) TIPS: I like Mazda cars and recommend them. If you need service, I highly recommend going to another dealership (not Horne); so, you won't be overcharged. I learned that repair costs at Mazda dealerships can vary - so beware! You have options.
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