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http://www.openvoc.eu/poi#funnyReviews
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  • I had a good experience 2 years ago and expected the same this time around. About one month ago I received a phone call from a lady (I did not really understand her name but it is on the voicemail that I saved) saying that I needed to call as soon as possible because she had information regarding my vehicle that she needed to go over with me. I called back and realized that there really was no information regarding the vehicle and this call was just a ruse to get me sold on considering buying another vehicle. Many more phone calls followed and finally I thought to see if I really could get the super deal that I was promised when Will offered a $500.00 Visa gift card in addition to the super deal. On 7/30/2017 I looked at some cars and found one that I really liked. So I bought it. The sales person was friendly but the experience in the finance department bordered on coercion. I repeatedly said I did not want to purchase an additional warranty but Roy continued to ignore that. ( I should have just walked out.) finally he got another person to talk to me and by that time I just wanted to get home and agreed. The next morning on 7/31 I called Bell Honda spoke to Gordon who I was told is the financing manager and explained that I was upset with how I was badgered and that I did not want the additional warranty. He said that it could be canceled within 30 days of purchase and he would take care of that for me. Then I talked to numerous people (Brian, Will, JJ, Angel) in the sales department regarding the $500.00 gift card that I was promised. I was told that one of the sales people had informed me that the $500.00 was rolled in but that is not what I wanted to do and I explained that several times. I was assured that someone would get back to me regarding that issue.The first phone call was two weeks ago, many more followed and still the issue has not been resolved yet. When I I followed up with the credit union I realized that the warranty was not removed and I spoke to Gordon on 8/10 again. He said he would email me a form that no later than the next morning. Listing all the various phone calls would take at least two pages and so far no no resolution. I am beyond frustrated with the lack of response from Bell Honda.
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