The salon is clean and charming and has a great reputation. My first visit was perfect with Yaniss (sp?) for my hair and she is AMAZING. If this was review was based soley on her I would give her 10/5. She listens to her clients, gives expert advice and you walk out happy.
My complaint wasn't until my second visit. In attempts to schedule an appointment with the same stylist for a late Friday or Saturday. Since Yaniss is fabulous she was booked up which I understand but whoever I spoke with told me she might have a cancelation and she would call me back either to inform me of the cancelled appointment or to schedule an appointment for another time. Friday evening rolled around and I hadn't heard back so I called back and now she had no cancelled appointments and no appointments coming up because the girl "must have spaced calling me back." I get it - stuff happens. So they squeezed me in and did my hair later the next week and everything was set.
Ok so flash forward like two weeks - I was entered in to win a set of eyelash extensions and I was so excited to find that I was picked. I scheduled an appointment to redeem the service and then the night before came down with the stomach flu everyone had around the time. Clearly I wasn't going to expect someone to apply eyelashes to me so I called the salon to request them reschedule me and no one answered so I left a message. 15 minutes after the time I was scheduled I received a message from who was scheduled to do my service saying that she wouldn't be able to do my eyelashes that day because I was late.... Clearly no one gave her my message so I texted her back explaining the situation and called the salon and left another message. No one has yet to call me back to this day.
It is discouraging to your clients when you offer such good services but it's so difficult to get scheduled for them. I have a busy schedule and calling over and over to give you my business isn't ideal.