terrible company.if i have any choice i'll be another company's customer.but unfortunately they are the only one in las vegas area.i sat on hold for 10min or so and they told me that they will come after 5 days.means that for the 5 days i'll be showering with cold water.not only that but i have to stay and wait all day long for the technician to show.i see it's like that at least from 2007 (first review ifound is from 2007).how nv energy and water dept.can turn the service on the same day ,but sw gas makes you wait as long as they want.i'll give them -10 ,but there isn't such a option in yelp.worst company i've ever dealt with!