My first and LAST visit to this so called spa took place Valentines day weekend. In hopes of spending quality time with my family I booked appointments for 4 expecting we all would be serviced in the same time frame. Lo and behold upon arrival not only did we all wait well beyond our scheduled appointment, one of my family members after waiting 2+ hours decided he'd had enough and to left. The staff acted as if they could care less, In fact 2 of the technicians that serviced my family were rushing out the door before we could dry our nails! What a waste of time AND money. At a minimum I would have expected the staff to offer to reschedule another appointment at the convenience of my family member who refused to wait after sitting in lobby area for 2+hours! Believe me I will NEVER return. Strongly discourage anyone from seeking a relaxing day at this business.