If I ever want boba I would recommend going to Chinatown but if you are in the southeast side of town ... this is the place I would choose based SOLELY on taste and not on service.
Customer service wise they are not that friendly besides that fake hello and giggle. One time I stood at the counter until the girl was done making three drinks before she actually turned around. They also take forever to make the drinks. Maybe they got a bunch of new girl workers or something but the service was horrible.
As I'm done writing this review I would say four people got their drinks before mine and I mentioned it to the lady and she said she was sorry she thinks she lost my ticket. Wtf?? How does that happen? Anyways she was nice enough to stamp my card for two extra drinks.
So ending on a positive note if you're NOT in a hurry and you're on this side of town ... craving boba go here. don't forget to get your stamp card :)