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  • I have been going to this place for over 5 years, sporadically, as it at one time offered competitive prices with a nice, modern, and clean atmosphere. I've noticed a definite drop in customer service over the past few years as well as the overall service and price for service. Today I had a gift certificate for a deluxe pedicure worth $34. I showed this up front but perhaps I shouldn't have because the service I proceeded to receive was terrible. I assume that the tech felt at this point she would not receive a tip and so she treated me as such. She was very aggressive with pulling my feet in and out of the water, which she did not allow any time for them to soak in the first place. I was staring at her while she was behaving this way, I just couldn't believe how I was being treated, but she never looked up. As she moved with carelessness and urgency from one paste or creme to the next she didn't massage my legs for ANY length of time. Since I am a returning customer I know what it's supposed to feel like and how long it's supposed to take and this experience was NOT it. The paint job is fine, but the whole enjoyment of the pedicure was lacking. I asked for the gift specifically from this business and I feel terrible that my mom wasted her $34 when there's a new and improved salon just 5 minutes from my house. While on a recent vacation I had a "deluxe" pedicure at Tan Spa & Nail in Eatonton, GA that was 100 times better than this one, where they massage your legs, feet, neck, each for 10 min. and offer you wine for $28 but most importantly they treat you with respect. I will never return to Beverly Nails and oh, I had every intent of tipping this tech even for her shoddy work, but she walked away when she sat me at the drying table and never returned. LOCALS... I encourage you to follow me to Lavender Nails on Wilkinson. They have just remodeled and reopened under a new name and do a great job! Free beverages along with great attitudes AND service! http://www.lavendernailsspa.com
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