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  • I would like to first off say that I was really pleased with my room and the staff at MGM. When I come back I will be staying at The Signature BUT I will be booking through MGM. I booked through a company called Luxury Suites International, they own various properties at The Signature. They also employ their own staff for housekeeping and room service. The MGM staff can not help you with ANYTHING, they can not even send up bottled water to your room. The housekeeping and manager customer service is HORRIBLE through LSI. My first night there was great. However, the second day we were there our flask pouches went missing after housekeeping came into our room. I called down to LSI and talked to Jessica around 6 pm and she told me since the housekeeping staff was already gone for the day this would have to be looked into tomorrow. I then told her this was fine. She said that the manager named Dawn would call me around 8:30 am when she got in. Well 9:30 am comes around and i still haven't received a call, so I called and Dawn answered. I first started off by asking if we could have late checkout and she then told me no that the mattress was being changed out....ok that's a little odd. I then brought up the incident from the previous day, she then proceeded to tell me that since housekeeping had it marked down that we had our "do not disturb" light on they didn't enter and they can not do anything about it. I told her that yes we had our light on until about 3pm and at 3pm we called down and spoke to Jessica about needing more towels and she told us that we should just turn on our "housekeeping" light. So we did this and at about 3:30pm two housekeepers came in right as we were leaving our rooms. So we actually saw them enter. Dawn then told me that she would have to contact the head of housekeeping and get this figured out, she would call me back. Well this was the day we checked out and I still haven't heard anything back regarding this incident. It is a little peculiar that housekeeping had it written down that they did not enter my room when we actually saw them. Then to top it off my belongings went missing. AND to make things even worse the safe was locked and we could never open it to put our belongings in. This makes it seem like LSI is running some kind of scam operation to steal guests possessions and then falsify documentation to make it seem like they were never in the room. I would also like to add that I have even emailed LSI from their website and i have also gotten no response.
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