This has got to be one of my new favorite Cartier-stores on so many levels!
I was having some timekeeping issues with my Santos and needed to take it in to get serviced; apparently it has went through a magnetic field or something and needed to be demagnetized and restored to regular working order. While I initially ordered my watch through Hyde Park here in Denver, I got a personal recommendation to take it to Cartier directly so that they could perform the correct servicing - since it was probably going to have to be sent out anyways. Long story short, I had a Vegas trip coming up and decided I would take it in and have it looked at.
I gotta say that I was very impressed with the level of professionalism that was carried out from all levels of staff. You would expect this level of service aptitude to be standard, however, I have experienced not so great service at other high-end establishments when making big purchases. Even though I was in typical "Vegas" attire, everyone in this store - from the security and the doorman to the sales associate to the serviceman - was extremely courteous and professional and was more than welcoming! Also, even though I had forgotten to bring my service warranty information with me, they were able to contact Hyde Park and get the verification needed to start the repair!
All-in-all, I am very happy with this visit and most definitely recommend this store over the other ones in Vegas. My watch was shipped out and returned to me in tip-top shape and faster than the delivery estimate I was given!