| rev:text
| - I had never been here before until yesterday, but I finally got an opportunity to visit when a friend decided to hold a birthday party here.
I was really looking forward to visiting. I'd always walk by and think what an impressive establishment it was.
Yesterday, I came about an hour late. I had ordered the same drink as my friend did, as I just wanted something fast.
Unfortunately, the night seemed a comedy of errors. The drink I got (a Sin City) was what my friend Crystal E. originally ordered, but it turns out they gave her the wrong drink. It took forever for the server to check on us, and when she finally got to us, I tried to order a BBQ Chicken flatbread, but after an hour, it never came. Eventually, a bunch of us decided to go to Melrose hoping for better service. I asked for my bill as I was really hungry and just wanted to leave at that point, and was surprised that my flatbread wasn't on the bill (happy though that they didn't charge me for something they forgot to bring).
Anyways, we all left for Melrose and ironically, they saw me complain about my hunger on Twitter (I never named Libertine though) and they had a complementary BBQ Chicken pizza waiting for me when I arrived. As it was 10pm and I hadn't eaten yet, I really appreciated the gesture.
Anyways, I usually give a restaurant a few tries to impress me before I write my Yelp review, in case the bad experience I have is a one-off or just an off-day. I'm pretty forgiving with food, but not so much with service, especially when you're forced to be served. And it sounded like it was a bad night all around. My friend's reservation was double-booked and got switched for a speed dating event, there was only one server assigned to our table of 30, etc.
So thanks to Melrose, my night was salvaged, but I have to give this experience 2 stars. It would have been one, but they did give me my drink order and didn't charge me for the flatbread they never gave me (although that could be because they didn't run it in), and as I've never been before and therefore have no baseline to compare with, I'm willing to give them the benefit of the doubt that it was just a bad night for them.
I'll probably come back to try them out again in the future to see if that'll be a better experience, but probably not any time soon. Lots of choice out there, and places I know that are consistently better.
27/30
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