Do not use this shop. They promised a date and I had to call every day for a week to hear a new excuse why my car was not ready. I was understanding for the first 3 days of delays--always a different problem such as "we didn't realize we needed that part, or we were told the parts would be here, or I'm waiting on information". They are a national chain staffed by people just doing a job with about as much passion for solving problems as any DMV bureaucrat, without the warmth. Go to a family owned body shop. I certainly will next time. It was the worst customer service experience of my life.