I've been a loyal customer for almost 20 years and have been to over 30 locations over the country and have never experienced such poor customer service. I now work across the street from this location and have walked in on three different occasions and each time I go in for something specific and the item is out or stock. You would think the sales associate would ask if there's anything else I need or at least try and ask if I'm willing to try another mascara (for example) but no. They must not be trained in up selling or cross selling.. So weird. I guess I'll continue to drive a little longer or visit jcpenny a little more often. Poor customer service.