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  • Experience was okay with Bite Dental until... Had to get some minor ortho repairs, dentist assured me that I would be covered for the repairs with my insurance plan and that I should do it ASAP because he was going on vacation. Feeling somewhat pressured, I decided to proceed anyway since I was covered. He booked me in for a few hours later that day, so I returned later. After the repairs were completed, I received word days later from my insurance company that the service was not covered under my policy and that I would have to pay for it. I paid the bill, and called Bite Dental to ask why they would do this and if there was anything they could do. The dentist was on vacation so the receptionist assured me they would take care of it as soon as he got back in and would call me back. Well, they forgot about me and weeks after he returned from vacation, I had to call back to bring it back to their attention. The receptionist who answered this time had no idea what I was talking about but said she would discuss it with the dentist and they would get back to me. They got back to me the next day, saying that I must have misunderstood and that the dentist would not have told me that I would be covered. They took no ownership for the mistake they made and tried to throw all the blame on me. I was pressured into quickly having the work done because I was assured it would be covered. I could live with the bill but cannot live with a dentist that cannot take ownership for his actions or apologize. I felt like they had made a fool out of me. I won't be returning to Bite Dental.
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