Man was I disappointed by my experience here. I've been wanting to go for awhile and planned to eat lunch and work for awhile but they have really bad / rude customer service.
Backstory: I fell into one of those awkward situations where my card was declined. So I kinda laughed/ cringed, took a few steps away from the counter (despite no one being in line or around me) and looked up my balance quickly on my phone to make sure it was fine. It was.
So I said, "do you think it's the machine? Could you type it in or run it again? I double checked my balance and it's fine". The woman said "no I don't need to run it again. Your card was rejected. Deal with it. Call the bank if you want. But leave. I need you to leave the counter now"
Whoa there Miss Angst, I truly wasn't being remotely hostile, I just thought she could try to type in my number since I know the card is ok. But thanks anyway for throwing a little negativity my way. Last time I'll come here.
I did check my bank btw and they told me that no failed transaction even made it to their system. They said it could have been a bad reader but the person also may have just entered it wrong (apparently since the chip is new, lots of times people just remove it too quickly). All that is understandable but her attitude and the aggression in her voice wasn't.