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| - I have always had nothing but problems with this movie theater before and after the remodel. Before the remodel the theater was poorly managed, plagued with constant bathroom floods, poor sound quality and was run down. After the remodel the bathroom problems still exists and you can't really get a seat unless you order it on line hours in advance. Knowing that the theater was going to probably sell out and I wanted to see Star Wars on my one day off a week; I ordered tickets on line. Once I entered the movie theater and was purchasing the over priced concessions, I noticed a line of people at a register close to the exit but didn't think nothing of it. I proceeded to the theater room and noticed it was completely empty. I walked back to the theater entrance and listened to a young girl saying that the movie ticket I purchased was an SFF (Sensory Friendly Films) made for autistic children that included a lower volume and some deleted scenes. WTF??? Are you kidding me? I can't see Star Wars like this and enjoy it. These type of movies are generally played around 10 am on a Saturday not on the weekday before Xmas at 7pm. I have no problem with supporting the handicap, but 7 pm on a weekday evening with one of the most popular movie to date....are you kidding me? There was nothing on-line showing that this movie was going to be in SFF format when I ordered it on-line. As I go back to the front I'm now starting to realize why there was a line at the front inside register. The sold out show didn't have a single person inside the theater because everyone demanded their money back. People ordered on-line just like I did and it was never listed as an SFF showing. So here I go waiting in line with other frustrated people, some who had children dressed in Star Wars attire, some who had to get babysitters for their night out, all waiting to get their money back. Just like me this theater ruined their evening out. One customer even purchased their tickets 3 weeks in advance. My girlfriend was at the concession getting her money back for the over priced snacks, and I was in another line being asked if I would like to return for the 11pm show. I quickly said no, this was my last time ever coming to this theater. I just want my money back and thanks for ruining my one day off a week when I just wanted to enjoy a movie. This theater thought it was more important to have an empty showroom and upset customer, then to have a room full of happy paying customer. Thanks again AMC Rainbow Promenade, you will never see me again.
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