| rev:text
| - My husband, toddler and I visited on a Saturday night at about 5 pm. We didn't have reservations, but the restaurant was empty. The hostess started walking us into the saloon and I asked if we could sit in the restaurant because they had live music that night. She told us that only people with reservations can sit in the dining room. She sat us in the saloon and we waited for over 10 minutes for a server to even acknowledge us. Servers walked by our table several times, but no one even asked if we had been taken care of.
Finally, a woman in jeans and a tank top came and took our order. When we ordered my daughter's kids meal, I asked for milk with it. I was informed that milk has to be purchased separately and that only soft drinks come with the kids meal. I told her that was ridiculous and opted to purchase milk rather than give my one year-old soda.
Then the server walked away without asking for my husband's and my beverage orders. Our appetizer and my daughter's meal came out at the same time. I then had to flag the server down to get silverware and napkins. We were not offered side plates. Then our meals came out about three minutes later! We ended up eating our appetizer as a side dish. My husband also received the wrong steak and rather than automatically fixing the situation, the food runner asked if that was fine with him anyway. He said it was fine for the sake of convenience. When the food runner gave me my plate, she put it down in front of my daughter and shoved it across the table to me, pulling half of the table cloth along with the plate. Then she said "ow ow ow" as if the plate was hot. It most definitely was not hot.
All of our condiments and side dishes came in plastic take-out ramekins - with lids on them as if we were going to take them home instead of eating there. The food itself was decent - my husband ended up with the New York strip (not what he ordered) and I had the prime rib. The kids Mac and cheese, however, was greasy, globby and it came with a fair amount of pepper on top. She barely ate any of it so I asked our server for a to-go box. She came back with a styrofoam cup and shoved it into the cup, writing "Mac n cheese" in purple pen on the side.
She did offer us a free dessert for the mistake with the steak order. However, she just brought out an apple crisp in a disposable tin baking pan- we didn't get to choose or to indicate a food allergy if that had been the case.
I also never saw a full dining room or even heard live music anyway. I'll also add that the bathroom was less than clean. Made me cringe to have my toddler in there with me. This place has absolutely zero ambience. Servers from the forbidden dining room had western wear on, but they were hanging out in the saloon to watch the sports scores on the TVs. Kind of killed the mood.
I filled out a comment card, but have not received any acknowledgement. Seeing that no one has responded to the reviews on here, I'm not expecting one.
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