Completely incompetent!! American Home Shield had them come out to service my water heater. The guy that came out didnt inspect it at all. He replaced the heating element and thermostat & said it was fixed, left within 10 mins. As he was replacing them i smelled an electrical fire/burn...but he disagreed. Within 5 mins after he left, there was steam coming frm the top of it and we never got hot water (he said it wld take until that evening).
18 hours and still no hot water. Called them back the next morning & they scheduled us for 2 days out. The next day, all our power went out. There was an elecrtical fire in the water heater itself, and it almost burned down our entire condo complex. The next guy that came out said the original tech was an idiot and we are lucky the whole complex didnt burn down. Granted, this was from the same company.
The new tech said our water heater is unrepairable and we needed a new one. (I told the first tech that myself) He could not replace it. Had to get it approved by his company, then the warranty company, then they would schedule the replacement. This could take days or weeks. No thanks.
We ended up going to Home Depot to buy our own and hiring someone off Craigslist to come install it.
This place was a 100% scam.
PLEASE - DO NOT LET THEM IN YOUR HOUSE!!!