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  • Thursday evening my girlfriend and I wanted to come bowling as we had been to this location on many occasions in the past. We looked up on the internet that they were open until midnight. When we arrived, the Manager on duty named Mandy greeted us at the counter. She stated we close in 20 minutes. I looked at my clock and it was 10:44pm. She stated they close at 11:00pm instead of midnight. So we were going to go find something else to do. My girlfriend asked if we would be able to finish our game if we were to pay for it. Mandy stated' "yes, pay for the game and shoes and take your time." It wouldn't be a problem. She assigned us to lane 21. We got our ball and got our shoes on then started bowling. All of the sudden my girlfriend bowled and was bowling for a spare when the lane went completely dark and turned off? We went up to the front desk after taking our shoes off and asked for her again. She came up, we asked that since we could not even come close to completing our game could we get a refund of the $19 and change we spent. Mandy stated we could finish our game then we pointed that the lanes were shut off and already starting to get ready to oil the lanes. She said "oh." We just said we would like a refund and she would not give it to us. Clearly we couldn't finish our game, clearly it would have been easy to refund the money for the 16 minutes we were there and she couldn't do it. We then decided to walk to Zipps for food and a drink. We were there for about 5 minutes before guess who walks in... The entire staff who witnessed the whole thing with Mandy eager to start drinking wearing their work attire. Needless to say, we left zipps as we didn't want to deal with any of them. We politely asked for a refund and the manager Mandy couldn't do it? Poor customer service at its best.
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