We were so looking forward to finding a good Pho restaurant in the Phoenix area so we visited Nam Pho today {10/30/16). We ordered Pho soup and BBQ Pork Fried Rice. We enjoyed the soup however the rice had a horrible flavor and very greasy. Our waiter never revisited our table after bringing our meal so we didn't have the chance to tell him about the rice. The gentleman cleaning our table couldn't speak good English as we tried to explain to him about the rice. We went up to pay the bill and explained to the server/ cashier that the rice was horrible and we could not eat it. We felt we shouldn't have to pay for it. He got very upset and said "in an American restaurant, we would have to pay" but we disagreed and said, if the waiter would come back, we would have told him but he never returned. In American restaurants, they would check on their customers during the meal and ask how their meal is. If something is not satisfactory, it would be replaced or taken away.
The right thing for him to do here would have been to apologize for the badly prepared rice and move on. Instead he argued with us and got very upset. We were not looking for anything free. We are happy to pay the entire bill when the food is edible It is not a customers responsibility to pay for food that was poorly prepared. It is not at all about the money, it's about a business servicing their customers edible food.