We showed up to this store yesterday (a Saturday) just after 2 pm. We had purchased a Zephyr ventilation hood here a couple of years ago and needed to order a new filter. We stood at the front of the store for over 10 minutes without anyone acknowledging that we were there. I finally flagged down a salesman and asked if there was anyone who could help us. He told us that he thought that everyone was busy, but that he would check. After 15 minutes, he had not returned, and no one else had spoken one word to us. We left and took our business elsewhere. Horrible experience.