Um, this place is amazing. We laughed ourselves silly reading the negative reviews in the voice of an angry 8 year old stomping their feet while we waited for less than 5 min. It's fast food people and it is deeelicious. Nice staff too.
As one who specializes in late night drive through's, I understand the complexity of the interaction. Shake machine's are frequently down (which can certainly be maddening) and wait times can seem like an eternity to the third shift worker and those who have long since parted from sobriety. But let me tell you, it is worth the wait and better than others I've frequented. 5 stars