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  • I brought my bridal party to the Hayden location. The services that we received from the people that actually did our hair and makeup did a great job. My issue was with the manager who worked there. She was very unprofessional and did not listen to any of my concerns. When I made my appointments I specifically told them that I am only paying for makeup and that some of my ladies with be getting their hair done on their own and that I do not want their hair to go under my contract. Well needless to say she did not care about this and I ended up paying for the hair too, when I told the manager that I was not suppose to pay for the hair she just gave me a smug smirk and said, "What you want me to refund you the money, and have them pay for it?" and then she laughed like it was something ridiculous to do. One of my bridesmaids actually had walk away because she could not take how the manager was talking down to and treating me. On top of that when I went for my trial I was told that eyelashes are included ($15 value, but they are ardelle brand that you can get at walgreens for $5) but I could upgrade to the Mink Winks and just pay the difference. Well when on the day of my wedding I upgraded they charged by the full amount $35 and when I asked the manager about this charge she told me that, that is not how it is done and that there is nothing that can be done about it, really? Come on I was a manger in customer service once and every manager knows that if a customer was told something by one of your employees you need to honor it, but nope obviously this manager has no clue. She was extremely unprofessional and she is the reason that I will never return to this establishment even though my services by Briana were great I loved my makeup and hair!
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