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  • I ordered 2 toasted subs on Sunday October 30 2016. When I complained that my sandwiches were (Burnt) I was told that was how they were supposed to be. We did not go to Geno's for almost 2 months and then yesterday Dec 28, 2016 we again ordered 2 toasted sandwiches and the mushroom caps. I was told $19.53 and pick up in my order in 15 minutes. When I arrived with debit card in hand (no purse, no wallet) I was told cash only , their credit /debit has not been working all day and I should go to the gas station to get cash.I asked why I was not told this when I was ordering so I could have been prepared. The "manager" Bryce did a poor job of explaining the employee slip. After leaving to go get cash, I complained to Bryce the manager on duty. I was given 2 COLD sandwiches and Burnt mushroom caps also cold. I was only given a 10% discount (1.90) for cold burnt food. The service and quality of food at this location is beyond less than poor. PLEASE replace the manager and staff. I feel you could have a good quality food but I will not go back to this location until corrections are made. I am asking for a $17.63 refund or credit at another store. Thank you. Karen Heaney. ps If I am complaining there are at least 10 more people out there un-happy with this location.
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