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  • Overall I love a good Arby's roast beef sandwich but sadly the customer service or cleanliness suffers. I pull in at a little after 8pm on a Friday night. When I pull up there are three employees out on smoke break at the first for seater table outside and to the right of the entrance. I had to get out my car and walk past them getting quite the huff of cigarette smoke. Yuck! I'm shocked the main store manager allows this to happen! Normally smoking areas for employees are out of sight and far from the front entrance. I walk in and use the bathroom first. It was dirty but not so bad I wouldn't use the restroom. Three employees are inside handling orders while the other three were on break. They were just keeping up. The dining room floor is filthy! Dirt and black spots are everywhere! About a third of the dining room tables were dirty where you could tell someone sat there and ate their meal. I don't know when the dining room was last cleaned, and when the employees on break came back, no one made it a priority to clean the dining room. I saw a lot of standing around talking (some business, some pleasure) and one person in the kitchen area cleaning. Sadly, you can't really see into the kitchen to tell if it's reasonably clean. The food was good; especially considering the time of day. The ambiance was not great. Not inviting to eat there with the dirty dining room and the loud music that was playing. The music is just a local radio station and when commercials come on it's super loud and annoying. The young girl on the register was extremely polite (thanks Employee 15; I couldn't read her name tag). I'm also super impressed, when she had to sneeze, she covered her nose/mouth with her elbow! Hurrah for proper form! Just wished she also covered her mouth, when she coughed, using her elbow too. Being hygienic is important when you are the one customers see representing your store.
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