I've come into the salon a few times while visiting my in-laws. I was less than impressed the last time I came in over the holidays, but decided to give them the benefit of the doubt and came in again over spring break. First, the salon is absolutely filthy. There is a thick layer of dust/acrylic powder over everything. On this visit, not only were old machines and old nail polishes haphazardly lying around, there was even a prescription pill bottle left out. The bottles of cuticle softener and oils were filthy as well. It felt really unprofessional and I'm sure several health codes were violated.
I got a mani/pedi. My mani was awful. When removing my cuticles, she kept cutting into my skin, leaving my cuticles raw and bleeding. The ends were ragged and not filed. For my pedicure, the water was cold and my technician rinsed the "grater" (for lack of a better term) into the tub where my feet were soaking and then put my feet back into the dirty water to soak. I could go on, but I think you get the picture.