This service here always sucks. The Barista's never ask for names, they never say hello, they never smile, and most of all the experience is unpleasant. The drinks with this franchise are expensive because they are premium, but also because of the expected service.
It's always the same experience at this location, and it's rather unfortunate that it's the closest on to Bathurst and College. I'm not notified when my drink is ready, and it ends up sitting there in an awkward place. Then when I ask them if it's mine they give me an attitude where it's obviously apparent that it's my beverage.
I blame management more than the staff. If this is how the staff acts then it's a reflection of poor management. It's a shame. I've come in several times and received some sort of snarky attitude. Wish the experience was better, but sadly it never will be.