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  • Saturday brunch: brutal experience. Unprofessional, insensitive, and inaccurate menu. I went there with my infant son, looking forward to their banana pancakes (the only thing my son could eat there). Though I tried calling ahead to ensure they had the pancakes available, no one answered the phone and instead I got voice mail: the "The Local" is not available. No kidding. The Local is too busy raking cash from its patrons to pick up the phone and address my concerns. I decided to risk going there without confirming over the phone: big mistake! I arrived with my son and was seated. We settled and I got him settled into a high chair, drinking some water, playing a bit, given he was getting cranky as he was hungry and looking forward to his pancakes. The server arrived and asked for our drink order. I ordered coffee. About 10 minutes later, she returns and assures me that the coffee is on its way and asked for my food order. I asked for two orders of banana pancakes, to which she quickly replied that they were out and apologized for not mentioning this any earlier to us. At this point, we were seated for about 25 minutes, hungry and with a baby getting increasingly upset. I told the server I had called and no one picked up, specifically to ensure that they had the pancakes, given there was nothing else for my son to eat there. She remained silent. She went somewhere to double check and returned confirming that they were out of pancakes. She said "I'm sorry" and walked away. Wow! "I'm sorry"? That's it? I just lugged my infant in the dead of winter to your restaurant, promised him pancakes, settled him, delayed his lunch schedule, and all you can say is "I'm sorry" and walk away? And, not like I didn't try to be proactive and call the restaurant ahead of time to specifically avoid this experience. I don't think I have enough negative adjectives to describe how ridiculous that response was. Anyway, we packed up and left the restaurant, upset and hungry. Terrible.
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