I've only been to this Francesca's twice, and both times I've had the best experiences!! (I love the other Francesca's as well though!) My son, who is 3, is not the easiest to shop with--but the people working made us feel comfortable--and I bought so many items because of the manager and other workers! They helped me pick out a dress for a wedding, earrings, and shoes to match--and ensured my son didn't break anything as I made my final decisions. I also bought a hat for my girlfriend getting married and baby shower presents. This store knows its shopper. I can't wait to have a reason to return!