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  • I'd never paid too much attention to Chickfila, I always figured: what's the big deal, I can get a chicken sandwich at any fast food joint, what do you mean they don't serve burgers? I also live close by a new location that was built on the site of a flourishing Popeye's Chicken. A Popeye's Chicken I regularly frequented and now gone at the hand of Chickfila. So I was never really a fan, I guess; Until now. While in the Cleveland, OH area on business, I was referred to this joint because they had free wifi and I could eat and get some work done. Upon arriving, I immediately noticed the freshness and tasteful appearance of the restaurant, staff and facility. After advising the counter guy that I was a rookie and didn't really know my way around the menu or nomenclature of the combo meals, he was quick to help and offer suggestion. I settled with the spicy chicken sandwich and waffle fries. The first sign that the culture was a little different here was that the counter attendant offered to bring my tray out to my table instead of have me stand there and wait, like a cow at the grain trough. My tray was brought to the table like a real restaurant and the food was awesome and maybe even a notch above fast food fare. The counter guy, now server, also brought along some of their special sauce which was a delightful recommendation. After eating I stayed longer to sponge off the free wifi. I generally try to do this on off peak hours because I always feel I am imposing by occupying a table for longer than a normal meal consumption. The server soon returned and this time brought me a soft serve ice cream cone: "on the house" because I was a first time visitor. WOW, I had just been WOWED at a fast food joint, awesome. This employee is management material Chickfila. Now, not only was I a satisfied customer but now I am a loyal customer, I will keep ChickFilA on my radar and will probably visit 3 times a month or better indefinitely now thanks to the good food and awesome service I received.
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