This review could have easily been a 1 star but because of the professionalism and the customer service I received from Carla, it is now a 5 start review.
I placed my order this evening and was informed there was a much longer than normal wait time. That was a bit upsetting but I was willing to wait. When I ordered a pan pizza, I was then told that they were out of pan pizzas. Grant it I called at 9:30 pm and it was close to closing time, but with a $10 for any pizza, they should have been prepared and had extra dough prepared. I asked to speak to a manager so I could complain. I was expecting lame excuses and apologies but I was so pleasantly surprised! Carla, the manager on duty, did apologize but she did not try to give me a song and dance. She was honest with me and that goes a long way. She handled my complaint so well that I decided to go ahead and order anyways. She offered me a substantial discount for the trouble that I experienced and for that I am thankful.
If every manager could learn how to handle customer complaints with the same amount of honesty and understanding as Carla did this evening, the world would be a much better place. A little but of humility and honesty goes a long way and is very much appreciated. Thank you Carla for renewing my faith in customer service.