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  • What a disappointment! The service started off ok but declined rapidly. We were asked if we wanted dessert before we ever got a plate for meat. Had to flag waiter down for water refill and sides. Never did that waiter return to refill drinks. Thank goodness for Miles and Nino or we wouldn't have had anything to drink or sides!! So by the end of the meal we weren't happy with the service and the food was just mediocre. I agree with one of the other reviews. Tables were too close and it was difficult to get to salad bar. We asked for a Manager. The hostess said she would get him. He walked around the front of the restaurant, she pointed us out. He walked behind us turned around and walked to the back. So we had to ask for the Manager a second time. He was referred to as the owner and sent one of the waiters on the floor over to speak to us. The waiter/acting Manager was able to speak to us in a Manager capacity. So we voiced our concerns and major disappointment. We were offered a 25% off our meal next time we come and this time was on them. It was explained that we don't have designated waiters but it was interesting how every table around us was serviced more than once by the same server we had. Very unprofessional to be a Manager or owner and not be concerned enough to speak to your patrons when they request to talk with a Manager. Not a great way to start off a new restaurant! People take the extra drive and go to Fogo De Chao it's worth the $5 extra bucks a plate and the drive!!
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