The first thing is they charge for delivery, which is basically stealing tips from their drivers.
I ordered a calzone, and it was mostly rock hard dense crust- maybe 5 square inches of filling- which was a glop of cheap runny ricotta right out of the container, without even a bit of egg or grated cheese to bind it- a tiny amount of cheese and no onions as ordered. I guess the steak strips were so tough because it was overcooked.
I ordered zucchini fries- pencil thin, burnt batter and I had difficulty finding anything resembling zucchini inside them. I threw them away.
The marinara was canned Hunt's spagetti sauce- which I swear someone threw a bunch of dried oregano and garlic salt in raw- inedible. Into the garbage it went too.
I also ordered what passes for a gyro from a fast food place in Pittsburgh- frozen identical slabs, exactly as expected. (There ARE real off the spit gyro places in Pittsburgh-not a slam on my town.)
The tzaziki sauce was the generic garlic powder/"yogurt" (and fillers) from a tub kind.
Also, they forgot my ranch on the side- but didn't forget to charge me for onions and sauce.
Just a careless half-assed and disappointing experience and I will never be ordering from them again, even though they're 1/4 mile away.