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| - Ugh - so I went here this morning and while there was nothing wrong with the food (just got apple cinnamon oatmeal - review on that later) the cashier was bothering me. I mean it's freaking 7:45 AM in the morning - just let me pay for my damn oatmeal and get to work!
There was NO ONE else in line, therefore no one in front of me and I'm standing in front of the cashier waiting to pay...now get this...I'm standing there, debit card in hand, while she's completing a text message. And it's not like she just needs to press "send" oh no - there's is content getting written before my eyes as I wait there, and I'm thinking to myself is this really happening, who the hell could she be texting this early, and why the hell is she making me wait while she completes the content of a text message.
Now, I realize that ABP (Au Bon Pain) isn't some uber-professional establishment, but I'm thinking this should be in customer service 101 - stop texting while a customer is waiting to pay for item, you may resume texting after customer(s) are gone.
The oatmeal was tasty - and I like that they have a self-serve topping area (containers filled with nuts, cranberries, raisins, brown sugar, granola). They had a choice between plain and apple cinnamon oatmeal - I went for the apps cinn mush - good stuff. If only they could train their employees better.
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