I booked an appointment for 7pm and arrived around 7:05pm. Waited for 45 minutes and nobody spoke to me during the wait. Apparently they don't feel sorry at all. I understand that sometimes the store may be fully booked, but in that case they should not simply squeeze me in. After the 45 minute wait, they told me that the price for a very simple design (no decorations at all) was $80. No thanks.