I showed the stylists a picture of exactly what I wanted... Low lights w highlights, not chunky. I paid extra for a full highlight. It looks like I have two stripes across the top of my head! The few highlights are not staggered at all, so it looks ridiculous! Plus, I swear she only did a partial because there are no highlights on the sides when I pull my hair back. I'm going to call the manager tomorrow, but I am not happy!!