rev:text
| - Been eating here for several years now. Not that it was fantastic food, more because L&L is a few more miles down the road in centennial.
Lately, their quality of food and service have gone significantly down. I was born and raised in hawaii and i know authentic hawaiian bbq. The owner has hired mexicans to work the register and cook to save a few bucks. How on earth does a mexican know about hawaiian food? I would never call myself an excellent authentic mexican cook if i never spent a lifetime experiencing their culture. But then, i looked at the owner and he is a "FOB" (FRESH OFF THE BOAT) asian that probably has no idea what true hawaiian culture is anyway.
Long story short, because the mexican help had trouble with my order they screwed up on it. I'm not saying that she did it on purpose, what i'm saying is the message got lost in translation. However their service recovery sucked ass and implied the error was by the consumer. Same thing with the manager, and especially with the fob owner. Simple math could have solved the problem.
The food isn't bad, but the customer should never feel cheated after attempting a resolution. Drive the extra couple of miles to L&L in centennial, you will thank me later.
One last thing, if you were the fob owner, why would you really hire mexicans at your hawaiian bbq? The only answer i can think of is to save money. His chicken katsu is smaller, his mahi plates are smaller in portions. It is reasonable to believe, he is dying financially and is on survival mode. Good luck to renewing your lease and spending all your life savings.
|