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  • Thanksgiving was an extreme disappointment (to put it very mildly and try to be fair). Their Thanksgiving three course meal would have been a great price for $39.95, however the food was not hot, the turkey, side dishes and dessert were very average, they crowded the restaurant with additional seating and couldn't serve everyone properly. Apparently the food was just sitting at the pass waiting for the wait staff, because each of our courses took a VERY long time to be served, and when we did get it, everything was barely warm. We actually spoke up, for my mother, and asked them to bring her a new side dish of mashed potatoes, because she described them as cold. After a VERY long wait again, the new casserole of potatoes were the same temperature as before (and as all of ours). If I had been at home, I never would have eaten any of the food this cold. The dessert was described as "Pumpkin Cheesecake," however it was a "cafeteria-like" mixture somewhat like a pumpkin mousse (however that term is too generous), with pecans mixed into the mash, (no crust), that tasted very mass produced. What was even more of a sign of their substandard attention was that we waited 20" after they had cleared our dinner plates, before they brought the round scoops ("cheesecakes") -- some of which had whipped cream (nickle-size dollops) on top and some that didn't. By that time, it really felt like we had gone to a cheap smorgasborg. A couple of my other family members had chosen a different 3 course menu option: squash soup, filet mignon, a side, and apple crumb pie (for $59.95). Of course, their soups and sides were cold as well, and the "apple crumb pie" was also just a blob of similar unidentifiable mash that contained diced apple chunks and some apple crumb. (The two desserts were actually so indistinguishable that they were served to the wrong people, and no one could even tell.) It is unfortunate how a very disappointing family holiday dinner experience can ruin our opinion of their reputation. We had always enjoyed dining at Ruth's Chris and felt that they were a fine alternative to Capital Grill, Fleming's, Mastro's, or Dominick's (with different pros & cons). We have spent two or three anniversaries at Ruth's Chris, and they made them special with the sprinkled table decorations, rose, and photo. However, after spending $551.78 (wine, drinks, tip incl.), for this last experience which was DEFINITELY NOT worth the price, I don't believe that we will ever return, especially since there are so many other wonderful alternatives for fine steak, special sides, excellent service and much better ambiance.
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