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  • I wasn't expecting the taj mahal, but out of the hundreds of hotels I've stayed in over the past few years, this was one of the worst. arrived at 11pm to a closed down front desk (no prior warning from hotel). we called and waited about half an hour for some 18 year old to show up and give us keys. we got upstairs, where some other residents were having a loud party and a super shady guy breezed past us in the hallway, glaring. we opened our door to a ploom of mold and stale cigarette smoke (it wasn't a smoking room). even though the room was serviced, I wouldn't use the word clean. it didn't look like it had been thoroughly scrubbed in a lonnng time. my husband went downstairs to try and obtain a non-smelly, quiet room and was told that they were totally sold out. the same 18 year old couldn't seemed to have cared less and handed him a bottle of lysol for us to spray in the room. we had to leave the windows open for our entire 2 day stay, which left us freezing all night. the sheets are thin and the wool comforter is on its last legs. plus the potholes in the parking lot made for some very loud crashing noises all night long, especially around 1am when all the garbage trucks came by. and the bed itself was about as comfortable as sleeping on the floor. then on the final morning of our delightful stay, we were awoken around 7am by what sounded like a very obnoxious guest. she was clearly sick and kept YELLING down the hall. when I opened my door I discovered it was actually the maid, who cleared her throat loudly and continued with her conversation as I walked past. classy. basically just a bad stay overall. but the saving grace was that when we checked out, my husband mentioned some of the complains above, and the guy at the desk actually immediately apologized, said they were having a hard weekend (which really only explains a portion of our issues), and quickly comped the more expensive night of our stay. just being decent enough to say he was sorry and try to make it up to us is more than most people would do, and at half price, the room may have actually been worth it. two star room, but that final interaction earns them one more. I would still never stay here again.
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