I called on a Sunday at about 6:15pm and a woman answered the phone in an annoyed tone by saying "Office Max, we closed at 6:00 hello?"
I'm pretty sure that's the most rude way she could've answered the phone. Either don't answer and let your recording with store hours handle that or act like you're interested in helping who's on the other end. I won't be going to that location. Learn some customer service skills!