My children have been patients at Scottsdale Children's Group since my first son was born in April 2005. I absolutely LOVED this place and could not have imagined better care for my precious bundle. As the stork dropped off two more babies over the years, I continued to choose for them to be cared for at the Shea location of Scottsdale Children's Group. I constantly referred new moms to SCG. In 2010 (after being a 5 year veteran), I noticed a change. There was a lot of new front-office staff and the overall "vibe" of the entire practice seemed unhappy. I brushed it off thinking that we are in a recession and things must be difficult for ALL businesses right now. I hung in there for another 3 years through times of NO available (same day sick) appts. and grumpy comments from staff (including doctors) during well-check appts.. Until today. I have TWO sick children home from school. I called at 8am to make an appt. for both children. 10:15am (thank goodness it was available)! I get them fed, dressed & out the door with time to spare. We arrived promptly at 10:15am through the sick-child entrance. They took my $25 per child co-pay and asked me to have a seat. ONE HOUR LATER, we are still sitting in the front waiting room. My daughter is lethargic with her head on my lap and my son is crying, "Can we please just go home"?! We were there for help that never seemed to be coming. I asked for my co-pay back at the front desk and drove my children home. My daughter threw up on the car ride home, but I felt as though I only had myself to blame. I should have left Scottsdale Children's Group years ago when I only had good memories of baby days in my rear-view mirror. I will NEVER go back. My children deserve better...... and so do yours. If you are reading this in search of a pediatrician. Keep looking. While the doctors are very skilled, the "customer service" is severely lacking. Ask friends for referrals, but don't decide on SCG if your children, your time and your money are hot ticket items for you. You can find good doctors elsewhere.