I went here during spa week for the first time ever and had 2 service.
Firstly, this place is kind of hard to find. Its detached from the actual hotel, its in a weird office looking building to the east of the hotel and there is no real signage telling you where to actually go.
When I checked in I let them know it was my first time visiting them. There was very little "tour" given. As in, I was shown to my locker and wasn't even told how to function it, had to ask one of the other spa goers. They had a steam room (which is tucked in a weird corner in the locker room), which I didn't even know about until the end of my visit after I was fully dressed and ready to leave, which totally bummed me out, had I known about it I would have taken full advantage of it.
My first service was my massage. It was one of the worst I have ever had. The guy seriously talked THE.WHOLE.ENTIRE.TIME. Oi Vey! aaaaaaaaaaand he seriously worked me over so hard that I was sore for 2 days afterward, I've never had that happen.
HOWEVER, my second service was a facial and it was top notch. I loved that the table had a warming option! The technician was very sweet and did a really great job! Also I loved that at the end she didn't try to push/sell me a ton of products like a lot of spa's do.