While I very much wanted to purchase a few very specific books as gifts, I was dreading the amount of time it might take to track down what I was looking for. After a bit of wandering, I cautiously approached the information desk hoping for some general guidance. I was so impressed at how helpful and gracious the staff was here, that I absolutely have to remark on it. Not only did they patiently look up each of the items I was seeking to ensure availability, they then went on to additionally walk me directly over to where each one was located. Knowing how busy a retailer like this is around the holiday season, I certainly did not expect this degree of service. But, that little bit of helping hand went a long way; I got everything I was looking for, the process was quick and efficient, and, I left with absolutely no sense of frustration. Satisfied customer, thanks!