My first visit to this location. My order Rice with the teriyaki sauce, medium bowl.
Rice wasn't filled as the other locations. Maybe they are following a standard, or could be giving less portions, so they would have to not make more through the rush hour. I found a hair, so out of being courteous I called and let them know about the dried rice, and the hair. The manager wasn't available, given the situation to be handled by a shift leader. His solution was, "thank you for your concern" no acknowledgment, and a phrase showing the customer some mutual understanding that this is a common problem.
Definitely needs a couple of new staff members.