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  • They really need to work on their customer service. Went here because I told my relatives that they actually have really good pho but next time I'm just gonna take the drive to Pho Kim Long since it took what felt like 40 mins to prepare 4 bowls of rare steak pho with tendons. The sad part was that it wasn't busy at all. The girl seated us and walked away and we waited like 10 mins before a different girl took our drink orders. THEN the original girl came and asked for our drink orders. Drinks took about freaking 10 minutes. I could see the lack of communication there. And I also noticed that 2 people walked in and were waiting to be seated and when I was looking at the workers they were just standing around talking to each other and the lady got her own menu and sat herself and her friend down. And then there was a worker behind us, (I'm assuming maybe the chef) who was just talking to the people behind us for the whole 40 minutes of waiting for our food (I just really hope he was off of his shift). Anyway, perhaps they should put a note on their menu that pho take an extra hour to cook. I just didn't understand why it took SO long when it wasn't even busy and we asked for RARE steak pho. You don't even have to cook it! To top that off they forgot to add in our tendons and we wait another 5 minutes for that to come out. You can probably imagine how irritated we all were. So the pho just tasted decent too. The broth wasn't even boiling hot. It felt as if the our food was just sitting in the kitchen for a while. Everything just went wrong for us at this place. NEVER again! Even if the pho is good, the customer service here makes you lose your appetite.
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