I will never, ever go back to this location again. I made an appointment for my daughter 3 months ago. First time at this location. She is a special needs child and it's to everyone's benefit that she has an appointment when necessary. I arrived at this location 15 minutes before my appointment. Appointment time came and went and after 30 minutes I asked at the desk if they actually do honor appointments, as I had not even been called up to check in yet.
I was told they were short staffed and that it would be a little longer and that I would be called when they got to it. (Nice.) So after 47 minutes (and the waiting room becoming filled to capacity), I was called for my check in. It was one hour that we were there. It is NOT the patitent's problem when there is a staff shortage. They should have back up plans...especially for busy locations like this one (across from Mountain View Hospital). Have they not heard of or hired floaters? Substitute lab techs do exist. I'll go elsewhere next time.